Document management keeps your customer's mind at ease knowing that their proprietary information is maintained in a secure, loss-proof environment. A document loss can make all the difference in a customer service and retention situation.

Save Time

The time savings realized by using a document management system can range from a single keystroke to days or weeks of manpower wasted in a futile search for a document that is irretrievably lost. Industry statistics indicate that three to five percent of documents are lost in the average office, and it costs an estimated $120 to recreate a lost document. In addition, one to three percent of office documents are misfiled.

Improve Associate Retention

While the level of servicing and retaining customers is obviously heightened by utilizing a document management system, the ability to retain good associates is also enhanced. Document management makes an agency more attractive to good associates because it is an investment in technology that enables them to do their jobs more efficiently. Since documents can be accessed and processed from anywhere, a company can offer telecommuting options to potential associates, making the employer more attractive. Gone is the frustration created by hours of searching for lost or misfiled documents.

Critical human resource documents are securely retained, avoiding or assisting in resolving personnel problems related to documentation.

Document management is a technology designed to help employees make the most of their time on the job. Document management can allow you to reallocate man-hours to more productive responsilbities, or to grow your company without adding additional personnel and infrastructure.

Boost Employee Productivity

Employee productivity is greatly improved since document processes that once required physical storing, searching, retrieval, copying, sending, replacing and redundant filing can all be handled from the employee's workstation. Document management also builds employee accountability through the ability to apply appropriate access rights, provide the ability to track document access, and electronically route documents in a monitored work-flow environment.

Enable Employees to Work Remotely

Process documents anywhere. Regardless if it's down the hall, between two departments, or from one office location to another, there is virtually no difference when functioning remotely. Associates can remotely process and submit documents into the management system - documents that otherwise would have cost the company valuable time and money being mailed to a central facility for processing.

Promote Better Communication, Synergy, and Teamwork

Using a document management system facilitates employee communication by making necessary documents available simultaneously to all authorized parties involved in a transaction. This can eliminate bottlenecks and dramatically reduce processing time.

Increase Agency Accountability

Document management increases the agency's accountability through secure document retention and the knowledge that recovery of records can be accomplished in the event of a disaster.

Using a document management system builds agency image by utilizing technology in a way that is meaningful for both agency and client - both parties know that documents in the system will be available.

Standardize Document Retention Policy

Document loss leaves the agency vulnerable to legal liability. Depending on the sector, there can be legal ramifications for failing to retain particular documents. Legal consequences can also arise from failing to destroy documents according to the agency retention policy. Document management allows you to address both of these needs in a proactive and comprehensive manner.

Provide for Recovery of Documents & Business Continuance

Loss of a large number of documents or an entire document archive (through natural disaster, act of vandalism, etc.) can be devastating to a business. Document management technology allows you to prepare for any possible calamity by providing disaster recovery and business continuance capabilities.

Reduce Printing, Mailing, and Faxing Costs

Documents that were once printed out, then mailed or faxed to customers, can now be processed electronically. The image can be retrieved from the system, e-mailed or faxed, reducing costs associated with locating, copying, and mailing, faxing and then re-filing those documents.

Reduce Storage Costs

Digital storage of documents using a document management system greatly reduces the need for physical storage of documents, freeing up valuable floor space.

Create Positive Environmental Impact

Document management can dramatically reduce a company's paper consumption and also reduce paper waste, making it an environmentally-sound technology.

Ensure Government Agency and Policy Compliance

The ability to retain and retrieve documents digitally can be of considerable benefit to companies that must maintain documentation to be in compliance with government agencies and policies. (OSHA, HIPAA, EPA, etc)

Please call 800-716-4268 for additional information