Any company that enjoys the kind of success that expands its customer base from statewide to nationwide (and even international) is obviously doing some things right. V & S Transportation is that kind of company. In the past 63 years, V & S has grown its daily delivery schedule throughout Southern California and now offers service to every major metropolitan area across the U.S. and into Canada. Corporate giants such as Honeywell, JVC and Sony Electronics are clients who have come to depend on V & S for with their transportation needs.

Growth Demands Adaptation

"We're staffed with knowledgeable, professional transportation specialists who care about our clients and their customers," Jack says. "We see ourselves as a positive extension of a client's company whenever we are dealing with their customers. Our service does not end until the client's product has been delivered safely and on time."

Implementing this philosophy required an ever-increasing array of tools. Customers expect rapid confirmation of rates, clear delineation of routes and instant identification of transport status. V & S was able to offer all of the above, and did so through a well-tuned synergy of electronic and human resources. "Our fleet is equipped with Teletrac to provide instant tracing and delivery information," Jack says. "A customer satisfaction specialist is assigned to each client to assist with all rating, tracing or expediting needs."

Specialists assure all special handling instructions on shipping orders are followed, including on-time delivery, proof of delivery, delivery appointments and other requests.